Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4781348
Complaint Overview
Complaint ID: 4781348
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Oklahoma
ZIP Code: 73072
Date Received: 2021-10-05T12:00:00-05:00
Date Sent to Company: 2021-10-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX a company - XXXX XXXX in XXXX, Oklahoma - charged my BOA Visa {$3000.00}. I had made a purchase with that company earlier that year & they kept my card info on file! When I contacted the company they issued a credit on XX/XX/XXXX, but on that same day that amount was charged again! XXXX XXXX said it was a mistake made by my credit card company. They told me it was my problem to deal with ( even though they initiated the problem with the initial false charge ) Over the last 10 months I have made several calls to BOA. The last two reps I spoke with said it was a glitch in the system and the charge would be removed. That hasn't happened. I closed the account, but continue to get billed for the amount plus interest and late fees. It is extremely frustrating as every time I call, I'm always directed to someone new, so I have to begin all over with the history of the problem. They never provide proof of what they tell me regarding the removal of the false charge. I've spent a so much valuable time on this with absolutely no help from this company.
Frequently Asked Questions
What is Complaint #4781348 about?
Complaint #4781348 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-05T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.