Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4781087
Complaint Overview
Complaint ID: 4781087
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 79936
Date Received: 2021-10-05T12:00:00-05:00
Date Sent to Company: 2021-10-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2021, I ( XXXX XXXX ) with account ending in XXXX sent a claim to : Chase Amazon Claim Services. In regard an unauthorized charge for amazon.com. Order XXXX. Order date XX/XX/2021. Dispute Amount : {$140.00} USD. However, I have not received my credit back. For this reason, I appeal to your help to resolve this issue. I did not authorize this charge to my credit card, and They have not give me my credit and money back. Consequently, I am paying that debt and that fraud plus interest. I am a XXXX person and I have no money to pay for the theft they are doing to me. So I ask you to fix this fraud with Chase Bank and Amazon, to return the money that I have paid, and to get back my Amazon account, due that although I am paying, they cancel my account.
Frequently Asked Questions
What is Complaint #4781087 about?
Complaint #4781087 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.