Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4780874
Complaint Overview
Complaint ID: 4780874
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Nevada
ZIP Code: 89169
Date Received: 2021-10-05T12:00:00-05:00
Date Sent to Company: 2021-10-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Travel Rewards credit card that has been used for 4 years. Today ( XXXX XXXX ) I want to change this card into Customized Cash Rewards Credit Card, but the customer service does not agree, and told me that I must apply for a new one ( maybe they want customers to open more New account ), but I dont want to open a new account
Frequently Asked Questions
What is Complaint #4780874 about?
Complaint #4780874 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-10-05T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.