Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4780803
Complaint Overview
Complaint ID: 4780803
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: Georgia
ZIP Code: 30307
Date Received: 2021-10-05T12:00:00-05:00
Date Sent to Company: 2021-10-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase has my email address on file for another customer. I receive their mortgage statements, home address, credit card payments, etc. to my email. I have tried calling Chase over the past few months, they require you to enter an account number to speak to anyone. A few representatives I spoke to hung up on me after I explained the situation. The most recent I spoke to in their " privacy department '' wrote down all relevant information and said they would write a report to be handled by someone else within one day. I asked for them to follow up with me to make sure it's done. She said they will not follow up with me. I asked how can I confirm it is done, she said I can call back but they wouldn't be able to confirm it then either since I'm not the " affected customer. '' She then hung up on me when I asked to speak to someone else. Their emails contain no links for me to click to say " this isn't me '', they offer absolutely 0 ways to solve the issue, and they are sending me extremely personal information of another customer, yet do not seem to care.
Frequently Asked Questions
What is Complaint #4780803 about?
Complaint #4780803 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-10-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.