Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4778456
Complaint Overview
Complaint ID: 4778456
Company: Jpmorgan Chase & Co.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: New York
ZIP Code: 11203
Date Received: 2021-10-04T12:00:00-05:00
Date Sent to Company: 2021-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a customer of Chase Bank for nearly 17 years. The COVID-19 pandemic has devastated the world, and I am sad to say has affected me and my family in unexpected ways. I live in XXXX NY, classified as a red zone, and at that the time I missed a payment, and it was reported to the credit bureau. I called Chase Bank on XX/XX/XXXX, XXXX and XXXX, 2021, to request a removal from my account pursuant to the CARES ACT and Chase has refused. I explained my personal situation- death and quarantine but they do not care about the financial impact this will have on people who have experienced the worst financial, emotional and mental catastrophe in their lifetime, and how this will affect them later on. Of course I will be closing my account after 17years but in the mean time I am trying to get the late a payment removed from my credit report so I can try and recover from this devastation.
Frequently Asked Questions
What is Complaint #4778456 about?
Complaint #4778456 was filed against Jpmorgan Chase & Co. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-10-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.