Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4772621
Complaint Overview
Complaint ID: 4772621
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Arizona
ZIP Code: 85233
Date Received: 2021-10-01T12:00:00-05:00
Date Sent to Company: 2021-10-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2021 an unknown person hacked my XXXX account and took {$220.00} from my balance. Within 5 minutes they also opened a XXXX credit card in my name and charged {$1700.00} to it. I immediately submitted a dispute for each to XXXX At that point both were still pending and could have been stopped but they never replied or contacted me. After 11 days I hadn't heard from XXXX at all so I called them. Since then, they haven't contacted me regarding the investigation to ask for documents or anything. Yesterday I was notified they are denying my claim and I will have to repay the money. I have not been provided anything pertaining to what they even did to investigate. If they checked the IP address they'd see it wasn't done by me. They are not being helpful at all.
Frequently Asked Questions
What is Complaint #4772621 about?
Complaint #4772621 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-01T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.