Credit card or prepaid card -- Fees or interest -- Complaint #4772475
Complaint Overview
Complaint ID: 4772475
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: District of Columbia
ZIP Code: 20002
Date Received: 2021-10-01T12:00:00-05:00
Date Sent to Company: 2021-10-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently signed up ( less than a month ago XX/XX/2021 ) for Bank of America.s XXXX credit card promising benefits upon purchase of an XXXX ticket. I was extremely disappointed not to get any of the benefits upon purchase. Such as an automatic upgrade. I called BoA and XXXX. They could not give me those benefits. XXXX said I must wait until I get my card even though the advertisement was for immediate benefits. Despite these issues I kept the card, and a few weeks later, I went to pay my Bank of America bill. Upon viewing my account, I found BoA had already charged me an Annual fee of around XXXX dollars. I found this quite inappropriate, because I havent had the account even a month or even received the card in the mail. It seems unethical and unfair to charge an annual fee in the first billing cycle, especially because BoA had never declared this in writing. In addition the annual fee name is deliberately misleading to customers, who would assume, like other credit cards, the fee would be charged approximately 1 year past opening the account. I called BoA and they said there was nothing they could do. I find these practices misleading and unethical.
Frequently Asked Questions
What is Complaint #4772475 about?
Complaint #4772475 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-10-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.