Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #4768090
Complaint Overview
Complaint ID: 4768090
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Colorado
ZIP Code: 80023
Date Received: 2021-09-30T12:00:00-05:00
Date Sent to Company: 2021-09-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
The Chase Sapphire Reserve credit card ran a " No Interest, No Monthly Fee '' promotion on their " My Chase Plan '' program that ended on XX/XX/2021. I took advantage of their promotion by purchasing 2 travel vacations, one at XXXX XXXX XXXX for {$6700.00} on XX/XX/2021, and another deposit at XXXX XXXX on a second trip for {$400.00} on XX/XX/2021. Both purchases were within the parameters of the Chase promotional period. When I went to sign on to take advantage of the " My Chase Plan '' promotion, I was told on a Chase website pop-up that my purchases did not qualify for said promotion. On XX/XX/2021, I tried again to put both those purchases on the Plan and both purchases were now eligible, but there would be a monthly fee for doing so. On 3 or 4 calls to Chase, they declined to remove the monthly fees that I was now being charged. Chase has declined to honor their own promotion and I have been charged fees that were not in existence when I made my travel purchases in accordance with their Plan promotion. I am requesting those current and future monthly fees be removed from " My Chase Plan '' and Chase honors their own promotion. Thank you.
Frequently Asked Questions
What is Complaint #4768090 about?
Complaint #4768090 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2021-09-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.