Vehicle loan or lease -- Getting a loan or lease -- Complaint #4764738
Complaint Overview
Complaint ID: 4764738
Company: Santander Consumer USA Holdings INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: High-pressure sales tactics
State: Illinois
ZIP Code: 60641
Date Received: 2021-09-29T12:00:00-05:00
Date Sent to Company: 2021-09-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went into XXXX XXXXXXXX XXXX XXXX XXXX, on XXXX XXXX XXXX and XXXX XXXX in XXXX XXXX. I purchased the vehicle while under mental duress, had been hospitalized prior to and was under medication. I worked with XXXX XXXX someone I had thought I could trust. The sales process took a very long time, I was given an interest rate around 20 %. I was told my credit would drop and it would hurt my ability to shop around. I was encouraged to omit information about my income to qualify for the loan, I was concerned of consequent and they assured me it was normal. I know I was sold a car loan and they are profiting very much off of my struggle. Im paying XXXX for a car that has had to have its engine replaced. I purchased the car on XX/XX/2017 and have made all payments. Ive called for assistance to cancel the loan and return the car and told that wasnt an option. I also feel this deal was related to my employment with XXXX XXXX, the manager of the dealer ship had done business with the entity I worked for and I had heard from his trainer who actually trained his wife that there was infidelity. Thats information that was privledged and I didnt need to know that I feel influenced someone to work against me instead of with me for help I requested. While That may not be the case, its confusing why I was encouraged to omit info and I also called Chrysler capital to try to get help. My balance is around XXXX, and with the payments set the way they are I will have laid XXXX for 72 months for a car advertised at XXXX. This loan is designed to make the car cost about 2x what I was lead to believe. I was also told the loan was only good for that day like a do it now or lose deal, as they mentioned it would hurt my ability to shop at another dealership for running my credit. Please help, Im struggling a lot with mental health as well as paying this bill. Weve lost important family due to COVID-19 and I desperately need a way to lower this payment or get rid of the vehicle, I am unfortunately at risk for repossession.
Frequently Asked Questions
What is Complaint #4764738 about?
Complaint #4764738 was filed against Santander Consumer USA Holdings INC. regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2021-09-29T12:00:00-05:00.
How did Santander Consumer USA Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Consumer USA Holdings INC.?
Yes, visit the Santander Consumer USA Holdings INC. company profile at readthecomplaint.com/company/santander-consumer-usa-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.