Checking or savings account -- Managing an account -- Complaint #4764014
Complaint Overview
Complaint ID: 4764014
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Minnesota
ZIP Code: 55902
Date Received: 2021-09-29T12:00:00-05:00
Date Sent to Company: 2021-09-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used a U.S. bank ATM for cash deposit on XX/XX/2021 of {$1200.00}. The ATM took all the money ( {$1200.00} ) but then said there was an error and it couldn't make the deposit, but only returned {$800.00} of the money I inserted. I went inside the bank and told teller what happened, and that I would like to deposit remaining cash. The teller took {$800.00} and told me I should call the number on the receipt from ATM. I called the number on the receipt from the ATM but the customer service member was unable to help me and proceeded to give me another number to call. Four phone calls later and an additional visit to the bank, I received a letter that they were unable to find any discrepancies in the ATM deposits on XX/XX/2021, which was the date I finally was able to connect with a person who could help me, not the date of the actual deposit. US Bank called me again on XXXX XXXX 2021 that I would receive another call regarding the XX/XX/2021 ATM deposit discrepancies, but as of XX/XX/2021, I have not been contacted again, nor has my money been returned. They are now claiming that there is no discrepancies even though I have a receipt from the ATM from the day of the attempted deposit that clearly states, " A machine error has occurred and the ATM was unable to credit my account or return some of the items I attempted to deposit. ''
Frequently Asked Questions
What is Complaint #4764014 about?
Complaint #4764014 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-09-29T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.