Mortgage -- Closing on a mortgage -- Complaint #4758901
Complaint Overview
Complaint ID: 4758901
Company: Firstbank Puerto Rico
Product: Mortgage
Sub-Product: VA mortgage
Issue: Closing on a mortgage
State: Texas
ZIP Code: 78254
Date Received: 2021-09-27T12:00:00-05:00
Date Sent to Company: 2021-09-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
We started the Short Sale process on XX/XX/2021 and submitted all the necessary documents ( statements, pay stubs, W2s, Tax Income, etc. ) to First Bank of Puerto Rico. Then they requested more documents and we submitted them on XX/XX/2021. Then, First Bank of Puerto Rico send a letter requesting more documents, this time new documents that were not part of the initial packet. On every occasion we submitted the documents promptly. Again, on XX/XX/XXXX they requested more documents and were submitted the next day. We have been trying to constantly communicate with the Loss Mitigation Specialist but no success. Her info is : XXXX XXXX XXXX XXXX XXXX Loss Mitigation Specialist Mortgage Default Tel XXXX Ext. XXXX I called on XX/XX/XXXX and left a message with a person from First Bank that was going to reach out to XXXX XXXX but at this point we still haven't received an update. This process started more than 6 months ago and we still haven't heard a decision on our case. Thanks.
Frequently Asked Questions
What is Complaint #4758901 about?
Complaint #4758901 was filed against Firstbank Puerto Rico regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-09-27T12:00:00-05:00.
How did Firstbank Puerto Rico respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Firstbank Puerto Rico?
Yes, visit the Firstbank Puerto Rico company profile at readthecomplaint.com/company/firstbank-puerto-rico to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.