Checking or savings account -- Managing an account -- Complaint #4758654
Complaint Overview
Complaint ID: 4758654
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Tennessee
ZIP Code: 37801
Date Received: 2021-09-27T12:00:00-05:00
Date Sent to Company: 2021-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX of this year, we drove 2.5 hrs each way from XXXX TN. to give papers to XXXX KY Chase bank for our veteran owned small business. We were changing the business structure from a LLC to a sole proprietor. We submitted drivers license, paperwork, etc. In XXXX we discover the papers weren't submitted & they are closing our account EVEN after resubmitting due to their technical problems with their verification system. We had to call Chase customer support, because we weren't even told by the XXXX branch of the problem. We have worked hard to try and fix this situation since our insurance, employee pay, etc. are all tied to this account. We even tried to call over 50 times to the Chase XXXX XXXX XXXX ( with most calls not being answered ) to get help and in a span of over two weeks, they still can't get the system to verify our information, so they have locked the account ( causing us to incur penalties and use our personal account for taxes, insurance, payroll, etc. ) and told us today ( XXXX XXXX ) that they didn't think they could fix it in time and that we should just drive back up to XXXX to start a new account. Our account has been locked down for over 2 weeks, automated payments failed, and Chase customer service has failed us as well.
Frequently Asked Questions
What is Complaint #4758654 about?
Complaint #4758654 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-09-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.