Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4756809
Complaint Overview
Complaint ID: 4756809
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other service problem
State: California
ZIP Code: 92284
Date Received: 2021-09-27T12:00:00-05:00
Date Sent to Company: 2021-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Today I spent over an hour and half with different Bank of America agents on the phone to answer my concern to no avail. I spoke to at least 4 different agents and a supervisor. Long story short I needed to find out the full account number ( not the last 4 only ) on an account that is listed in my " manage accounts/ recipients '' list. This list is created by the consumer, but unfortunately, BOA would not disclose the full account number that was previously entered by the consumer. I do have different accounts under that list and I need to update/delete some to avoid sending funds to the wrong account which happened before. I called them about one account in particular with XXXX XXXX that I needed to get the full account number of but they refused. I asked to speak to a supervisor to give me that account number but again he refused ( XXXX, employee XXXX XXXX ), after an hour and half of wait! Question, those are accounts that I created myself in the past and transferred funds to in the past. Why does BOA deny the consumer access to information they actually created?
Frequently Asked Questions
What is Complaint #4756809 about?
Complaint #4756809 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-09-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.