Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4752204
Complaint Overview
Complaint ID: 4752204
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Florida
ZIP Code: 32940
Date Received: 2021-09-24T12:00:00-05:00
Date Sent to Company: 2021-09-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a bit of a long story, but I will explain best. All the detailed information ( dates and notes ) can be attained through the itinerary number in the attached email. I have a Chase Sapphire reserve card, where I pay the premium fee for certain benefits. One of them is their travel insurance and travel booking features and points. I booked a flight via chase travel on XXXX XXXX to XXXX that cost about {$10000.00} for 2 business class round trip flights back on XX/XX/XXXX. The Covid lockdowns and restrictions at this time have not started. My wife the day prior to the flight fell XXXX with XXXX and was absolutely not able to travel. I obviously had to cancel the trip and was promised that the travel insurance would cover this. I submitted all the medical documents and the travel insurance associated with Chase travel rewards, accepted the documents. After some time, as it was delayed, I was told that while the documentation was accepted, the refund would be issued as a travel credit to XXXX XXXX due to XXXX XXXX travel policy. After about 4 months of fighting this and spending hrs on the phone, it was clear I was cheated out as using XXXX XXXX travel credit was not going to happen. The insurance company clearly did not want to pay, so they sent the bourdon to XXXX XXXX to pay. Needless to say, I received an email finally on XXXX, XXXX stating that my refund will be processed and it will take 2 billing cycles to process. I've called many times during that period and most of the calls it seems that they will not process, even though it is in writing that it was approved. It is now almost XXXX, XXXX! I did speak to one friendly leady who did say she will take care of it and get it to process, but nothing after, and when I called to check the status, they said no refund is set to process. It is clear they want to keep my money, place blame on other departments and not pay. This process has been a year and a half battle of talking to them, reaching out to various legislatures, media, and so on that lead to no where. I have also incurred quite large bill of interest payments I've had to make on that {$10000.00}. Thank you and Please Help!!
Frequently Asked Questions
What is Complaint #4752204 about?
Complaint #4752204 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-09-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.