Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4747297
Complaint Overview
Complaint ID: 4747297
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 94306
Date Received: 2021-09-22T12:00:00-05:00
Date Sent to Company: 2021-09-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, I placed a charge for a refrigerator from the XXXX XXXX -Order # XXXX, {$800.00}. On delivery date of the refrigerator, XXXX, I was delivered a wrong refrigerator. It was a cheaper model that I did not want or ordered. I told the delivery driver about the mistake, but he just took off. I spent at least an hour on 4 calls with the XXXX XXXX to sort things out. I called on XXXX, XXXX, XX/XX/XXXX, and XX/XX/XXXX. I wanted the higher price model I paid for and the wrong refrigerator picked up. I was told that I was getting a refund for the refrigerator instead but that never happened after 4 calls in over a month. Citibank required me to get a credit memo from the XXXX XXXX before providing any form of assistant. Getting a credit memo from the XXXX XXXX is not possible per the customer representative.
Frequently Asked Questions
What is Complaint #4747297 about?
Complaint #4747297 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-09-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.