Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #4732673
Complaint Overview
Complaint ID: 4732673
Company: Synchrony Financial
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Georgia
ZIP Code: 30045
Date Received: 2021-09-18T12:00:00-05:00
Date Sent to Company: 2021-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I placed a couple of orders with XXXX XXXX XXXX via Paypal. I selected the installment payments. Under the pending on my paypal account it states the customer would not be charged until it is shipped. i contacted XXXX XXXX XXXX and contacted the Representative, This was my second attempt to resolve this issue. This is very strange. If you click onto the Transaction ID Number it will give you the confirmation number for the order placed. I was provided with the XXXX XXXX XXXX XXXX confirmation number by the XXXX XXXX Representative, order placed on XX/XX/21 XXXX ( XXXX ) order was placed by me order placed on XX/XX/21 XXXX ( XXXX ) order was place in me It appears I was charged double for the XXXX on XX/XX/21 All orders are showing pending? Please see attached documents
Frequently Asked Questions
What is Complaint #4732673 about?
Complaint #4732673 was filed against Synchrony Financial regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2021-09-18T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.