Credit card or prepaid card -- Problem when making payments -- Complaint #4732671
Complaint Overview
Complaint ID: 4732671
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 33418
Date Received: 2021-09-18T12:00:00-05:00
Date Sent to Company: 2021-09-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I enrolled in autopayment for my BoA credit card but was charged interest on my credit card balance. I talked to a BoA representative to set up the autopay feature, which I intended to use to avoid interest and fees, but I was mislead by the agent 's instructions and deceptive enrollment process and it was set up to only pay the minimum amount due, resulting in interest charges. After dealing with unending COVID-related XXXX circumstances, I am requesting the charges totaling {$390.00}, be waived as a courtesy.
Frequently Asked Questions
What is Complaint #4732671 about?
Complaint #4732671 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-09-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.