Checking or savings account -- Managing an account -- Complaint #4719673
Complaint Overview
Complaint ID: 4719673
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: District of Columbia
ZIP Code: 20001
Date Received: 2021-09-14T12:00:00-05:00
Date Sent to Company: 2021-09-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was scammed by a phone number pretending to be amazon on XX/XX/2021 and transferred money to them. I ordered books that I had not received and was calling to get a refund. They said they needed to do it through my checking because I used my girlfriends card and since her name was not on the order it had to be mine. They asked for the last 4 of the debit and said they didn't need the whole number but it did not work initially so I allowed them remote access to see what was going on in the amazon app. This person then transferred me to a manager in the " banking department '' who walked me through the scam. I realized something wasn't right because this person started asking about bitcoin and cryptocurrency to which I have no dealings. I let them know that I would be hanging up and calling my bank. This person called me back from a XXXX number to which I let them know that I would be going through my bank. I tried to call and stop the transaction while it was pending but I could not. The number that XXXX provided as amazons number is XXXX, they then transferred me to a manager in the banking department at XXXX and this person had me fraudulently enter a verification code/transfer a dummy amount of {$490.00} to " XXXX XXXX '' to make sure they matched the account that was on file with amazon. This was through XXXX and the number provided for the transfer was ( XXXX ) XXXX.
Frequently Asked Questions
What is Complaint #4719673 about?
Complaint #4719673 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-09-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.