Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4719543
Complaint Overview
Complaint ID: 4719543
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 95209
Date Received: 2021-09-14T12:00:00-05:00
Date Sent to Company: 2021-09-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX, I first noticed fraudulent activity on my account. I discovered that there were many unauthorized debits by XXXX that did not match the orders that I placed online. During the purchase of my new home, I had ordered merchandise from XXXX, but discovered that unauthorized purchases totaling {$850.00} had charged to my debit card. I contacted Bank of America on XX/XX/XXXX and filed a claim for the fraudulent activity. I was issued a replacement debit card and was told that no further deductions from XXXX would be approved. About a week later, I received notice that my claim had been denied. Bank of America stated that I had provided access to my debit card, but provided no written documentation to substantiate their denial. I also noticed that even after my XX/XX/XXXX claim, additional debits to XXXX had been processed. On XX/XX/XXXX, I re-opened my claim and anticipated that Bank of America would contact XXXX to receive proof that none of the unauthorized debits were mine. On XX/XX/XXXX, I again received denial of my re-submitted claim with no written explanation. On XX/XX/XXXX, I visited the Bank of America branch office and spoke with XXXX XXXX. She contacted the fraud claim department by telephone. I spoke with the B of A fraud representative named XXXX. He stated that my claim had been denied because I waited four days to file my claim, had a " purchase history '' with XXXX, and that it appeared that i had provided authorization for my debit card to be used ; therefore, my claim was not considered by Bank of America to be fraudulent. He informed me that I would need to contact XXXX and submit additional documentation, but that my claim does not meet the requirements for fraud. I have been been a B of A depositor for over 25 years, am a B of A " Preferred Customer '', have my XXXX account purchase history, and understand fraud to be defined as, " ... the use of potentially illegal means to obtain money, assets, or other property owned by depositors ''. I am requesting intervention and support by CFPB to mediate this situation for me as I continue to work through my frustration and anger over my unfair and illegal treatment by Bank of America.
Frequently Asked Questions
What is Complaint #4719543 about?
Complaint #4719543 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-09-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.