Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4716187
Complaint Overview
Complaint ID: 4716187
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other service problem
State: California
ZIP Code: 94114
Date Received: 2021-09-13T12:00:00-05:00
Date Sent to Company: 2021-09-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America branch on XXXX XXXX in XXXX XXXX has remodeled its branch to include seven office cubicles and only one teller window. I was told by the branch employee that they no longer need tellers for people as you can do all your banking on-line. Meanwhile, the office cubicles are empty - no one in them, and the line is forming in the bank. I said that I felt this was inconsiderate to the average bank goer to be made to wait for services in the bank because there are no employees to help or an infrastructure to support the needs of the community. I was also told that I could not get coinage due to the shortage of coins and to complain to the Federal reserve about this. I asked what the plan was to remedy the coinage problem and I did not get an answer- instead I was told to complain to the Federal reserve . I understand Covid has created many issues for all of us, but service continue in hospitals, police and fire stations, schools etc .... why are the banks not supporting the needs of the community. Every neighborhood should have at least one full service bank branch. Our bank branch has turned into basically a glorified ATM. Please let me know what you can do about this problem. It seems that all I get is run around about this issue. Thanks
Frequently Asked Questions
What is Complaint #4716187 about?
Complaint #4716187 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-09-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.