Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #4713123
Complaint Overview
Complaint ID: 4713123
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Foreign currency exchange
Issue: Problem with customer service
State: New York
ZIP Code: 11374
Date Received: 2021-09-12T12:00:00-05:00
Date Sent to Company: 2021-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a complain to different gov agencies but Iwas hoping to receive help from CFPB because citibank send my money to XXXX XXXX XXXX and XXXX on XXXX I have called citibank and someone named grace confirm that i have sent to XXXX XXXX XXXX XXXXXXXX XXXX and this account still active with them. Why they do not compliance with regulations. I know they should have frozen their funs and investigate. As customer I was told no rights and they protect scammers information. Court subpoene cost per hour distance Why citibank said they did wire to XXXX XXXXXXXX XXXX XXXXXXXX XXXX and on the letter of XX/XX/XXXX, mention this XXXX XXXXXXXX and XXXX. Who order to paid them I did not Appreciated if you could help I do not know this bank and where ( conuntry and city )
Frequently Asked Questions
What is Complaint #4713123 about?
Complaint #4713123 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2021-09-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.