Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4710404
Complaint Overview
Complaint ID: 4710404
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 91342
Date Received: 2021-09-10T12:00:00-05:00
Date Sent to Company: 2021-09-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 my vehicle was broken into. The thieves got a hold of my expired credit card that shouldnt have been able to work. The thieves then went to my local XXXX Gas Station was were able to make a transaction of {$77.00} with an expired credit card. After they crossed the street to a XXXX XXXX store where they tried making a purchase of {$56.00}. The second transaction was finally Red Flagged by Chase Banking and not allowed. However the first transaction went through. I called Chase Banking to inform the transaction was fraud/unauthorized. Weeks later Chase came to the conclusion the transaction was Valid because I benefited from the purchase. I then requested a revaluation of the disputed in which they are sticking to their decision. Ive never missed a payment on my 3 credit cards with chase always been in good standing and this is how they treat a loyal customer.
Frequently Asked Questions
What is Complaint #4710404 about?
Complaint #4710404 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-09-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.