Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4709489
Complaint Overview
Complaint ID: 4709489
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Virginia
ZIP Code: 22901
Date Received: 2021-09-10T12:00:00-05:00
Date Sent to Company: 2021-09-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Our paypal credit account was charged {$99.00} by XXXX XXXX for a subscription to XXXX XXXX. XXXX was contacted and they stated that they were unable to reverse the charge but could delete the subscription. They directed us to dispute the charge with our credit card ( Paypal ) and that the charge would be reversed without any contest. When this was done Paypal stated that the charge was valid and offered no other recourse. Upon contacting XXXX again the XXXX XXXX account subscription and account had been deleted, and there was still no way to reverse the charge, especially now that the subscription was no longer present. Paypal still refused to reverse the charge even when the company in dispute and ourselves have asked them to do so. Transaction ID XXXX Invoice ID XXXX Case ID XXXX
Frequently Asked Questions
What is Complaint #4709489 about?
Complaint #4709489 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-09-10T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.