Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4708074
Complaint Overview
Complaint ID: 4708074
Company: Synchrony Financial
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Washington
ZIP Code: 98312
Date Received: 2021-09-09T12:00:00-05:00
Date Sent to Company: 2021-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had some charges on my credit card they were not mine I brought to the attention of the hotel they werent very nice and were not willing to do anything so I called the credit card company and made a dispute turns out they reported negatively to XXXX XXXX and XXXX And my credit dropped XXXX points and I learned just recently theyre not supposed to do that having a dispute does not affect your credit but it did the bill wasnt even in yet this is all within one week and I brought to the attention of the credit card XXXX and they said they pass the buck basically then I called the credit reporting are the credit agencies and they pass the buck back to the credit card company so nobodys willing to admit this or fix it like I said I learned that it was wrong for my credit to drop as a result of this so this sounds like a pretty big complaint I was getting ready to buy something and now I cant that is wrong and that Sounds illegal and I want this investigated I want some answers finally from somebody
Frequently Asked Questions
What is Complaint #4708074 about?
Complaint #4708074 was filed against Synchrony Financial regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-09-09T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.