Mortgage -- Closing on a mortgage -- Complaint #4700395
Complaint Overview
Complaint ID: 4700395
Company: Better Mortgage, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: Florida
ZIP Code: 32803
Date Received: 2021-09-07T12:00:00-05:00
Date Sent to Company: 2021-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021 Better Mortgage 3+ hours of being on hold with ZERO assistance. Nothing like dropping the ball the day prior to someone trying to close on their home. Better sends me a Closing total of XXXX and then XXXX for closing on a XXXX home. LOL. So I tell them it's wrong once and they actually increase it by XXXX additional!! Trying to get on the phone with the people that can assist you is NEAR IMPOSSIBLE! They are ALWAYS out of office or " Out to Lunch '' .. Yeah okay... No one is able to help me, I would never recommend this company. My closing cost should only be XXXX, not XXXX... I'm not sure what they are doing over there but they don't deserve any customers. They are apparently terrible at math and also terrible at communication.
Frequently Asked Questions
What is Complaint #4700395 about?
Complaint #4700395 was filed against Better Mortgage, INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-09-07T12:00:00-05:00.
How did Better Mortgage, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Better Mortgage, INC.?
Yes, visit the Better Mortgage, INC. company profile at readthecomplaint.com/company/better-mortgage-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.