Credit card or prepaid card -- Unexpected or other fees -- Complaint #4696058
Complaint Overview
Complaint ID: 4696058
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: California
ZIP Code: 92780
Date Received: 2021-09-06T12:00:00-05:00
Date Sent to Company: 2021-09-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 a skimming device was inserted into the Bank of America ATM at XXXX XXXX, California. My information was taken and then subsequently ATM withdrawals of {$400.00} ( XX/XX/XXXX ) + {$400.00} ( XX/XX/XXXX ) + {$400.00} ( XX/XX/XXXX ) + {$200.00} ( XX/XX/XXXX ) at the Bank of America ATM at XXXX XXXX California. In Total {$1400.00} was removed from my EDD card due to this scheme. I was researching this and it seems to be prevalent with California EDD Cards. Both of these locations have cameras, and i would like my funds to be credited back to me. This is my unemployment money, and now I have to forgo paying my bills. My email is XXXX XXXX phone number is XXXX. I have contacted Bank of America, as well as the XXXX XXXX and XXXX XXXX Police Departments. Thank you. XXXX XXXX
Frequently Asked Questions
What is Complaint #4696058 about?
Complaint #4696058 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2021-09-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.