Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #4695724
Complaint Overview
Complaint ID: 4695724
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: California
ZIP Code: 94086
Date Received: 2021-09-06T12:00:00-05:00
Date Sent to Company: 2021-09-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PayPal in combination with Synchrony Bank do not respect XXXX preferences for me to not receive advertisements for credit cards in the mail. A few months ago, I received a piece of mail to apply for the PayPal XXXX Mastercard. However, many years ago, I submitted a permanent Opt-Out Election form to XXXX so that I would never receive unsolicited credit card offers. I have tried calling PayPal because the advertisement is for a PayPal credit card, but they sent me to various departments and the " best '' answer I got to no longer receive mail was to sign up on XXXX And it seemed as though PayPal tried to blame Synchrony Bank but Synchrony Bank has no record of me. But considering I have been signed up for XXXX for many years, it's clear neither respect that list.
Frequently Asked Questions
What is Complaint #4695724 about?
Complaint #4695724 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2021-09-06T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.