Checking or savings account -- Managing an account -- Complaint #4693340
Complaint Overview
Complaint ID: 4693340
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: California
ZIP Code: XXXXX
Date Received: 2021-09-04T12:00:00-05:00
Date Sent to Company: 2021-09-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good evening, I will try to make this as short as possible ; taking out emotion and giving facts only. XX/XX/2021- my tenant writes a check for her rent. {$400.00} She banks with XXXX XXXX XXXX XX/XX/2021- I mobile deposit the check in front of her and hand the check back to her for her records. We live at the same residence. Her being in control of the check, never being late or having prior issues, built trust to hand her back the check. She still deserves the trust. This issue is not a result of negligence Unbeknownst to her and ( and I ) the check was stolen. On XX/XX/2021 the same exact check, endorsed by me, was deposited into an account at JP Morgan Chase Bank. Fraudulently. My tenant noticed it right away and called her bank. XXXX XXXX XXXX reversed the fraudulently cashed check. My check remained valid. On XXXX XXXX I received an email from my bank XXXX ( XXXX XXXX, XXXX ) stating that they had reversed the check that was deposited on XXXX. I called my roommate immediately to see if they stopped payment on the wrong check. She called XXXX XXXX XXXX, confirmed they had not stopped payment nor received funds from my bank. I called my bank. Started a fraud claim. Stride took the money out of my account and sent it to Chase. My tenants account was never credited for my reversal, Chase Bank will not talk to me. Ive spent 3 hours on the phone, gone to the physical branch, and went to XXXX all to no avail. My bank points the finger at Chase. Chase points the finger at anyone else. XXXX XXXX XXXX has no idea whats going on. I know there is information about the thiefs account on the back of the check. There is a batch number, a branch location. I know they could figure this out- who stole the check, who deposited it, and where my money is. Thing is, no one will help me! Stride says contact the issuer. The issuer is showing the cleared check to me at stride. They reversed the Chase deposit. How did XXXX end up giving my money to Chase? Why wont anyone help me?! Ive filed a police report. Ive done everything I can in my power to fix this. I need intervention from someone with a stronger fist than me. I want to press charges. I want my money back. I need this resolved.
Frequently Asked Questions
What is Complaint #4693340 about?
Complaint #4693340 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-09-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.