Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4688556
Complaint Overview
Complaint ID: 4688556
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Connecticut
ZIP Code: 068XX
Date Received: 2021-09-02T12:00:00-05:00
Date Sent to Company: 2021-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A few months ago, Citgo / Synchrony changed their complete credit card system including the rewards that are offered. They now say that it takes 2 to 3 billing cycles to reflect the rewards that should be applied. On my statement of XX/XX/XXXX, my rewards were shown for my purchases during the month of XXXX and I was not given my rewards of previous months. Now in my XX/XX/XXXX statement there are no rewards credited to my account for XXXX ; nor for any previous months. I am owed many credits for previous months purchases as well as current. If XXXX 's statement showed my credits, my should statements since XXXX and going forward not reflect applied credits. Citgo / Synchrony is transacting fraudulent practices. I have contacted them recently and once before about missing rewards and nothing is done.
Frequently Asked Questions
What is Complaint #4688556 about?
Complaint #4688556 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-09-02T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.