Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #4688544
Complaint Overview
Complaint ID: 4688544
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: District of Columbia
ZIP Code: 20020
Date Received: 2021-09-02T12:00:00-05:00
Date Sent to Company: 2021-09-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Late XXXX of XXXX, I made a purchase with Macys credit for a sectional, a rug, and a set of three tables. During this call I was dealing with placing an order for over 6 hours. The furniture representative and the credit department took a total of 6 hours to place my order. As a result of the wait the furniture representative told me she would apply 20 percent off the entire order to include the worry no more warranty, sectional, rug and tables. I was told that once items were delivered Id receive a credit to my account ( it was to warn Macys bonus money ). After the rug and tables were delivered ( late ) i had to call many times to get Macys credit to honor the 20 percent off. They finally honored it. The furniture ( sectional ) took almost one year to arrive every month Macys made an excuse and for the lateness they would give roughly XXXX off ( to be applied after delivery ). Well I finally got the sectional ( almost one year later ) and the 20 % is not shown. I called Macys the day it was delivered and every day after they would put me on hold and with my busy job I could stay on the line for hours so Id call the next day. Today I get a hold of a team lead XXXX from the presidential line and he refused to apply the 20 % that was originally promised to the sectional I told him it was separate from the late credits. He said Im not allowed to return the couch either since Ive had it for 8 days. I explained how long Ive been dealing with this. Ive spent well over XXXX in a year because I have an investment property fully furnished by Macys ( I had many issues with those deliveries as well credit charging double for items lost items etc ). Im very upset and I want the 20 percent promised to me or they can return the sectional at full price. It took so long and I threw away my old couch waiting for almost one year for this to happen Macys employee info : XXXX lead team presidential line call center Macys Florida employee ID XXXX sales check XXXX
Frequently Asked Questions
What is Complaint #4688544 about?
Complaint #4688544 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2021-09-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.