Checking or savings account -- Opening an account -- Complaint #4687756
Complaint Overview
Complaint ID: 4687756
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Colorado
ZIP Code: 80203
Date Received: 2021-09-02T12:00:00-05:00
Date Sent to Company: 2021-09-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Applied online for and funded a checking account with a {$15000.00} transfer from an external account on XX/XX/21. Confirmed with Citibank in an online chat later that day that account was successfully opened. Initial funding transferred from external account and showed as pending/on hold when logging in online to newly opened Citibank account. Received email from Citibank on XX/XX/21 that account would be automatically closed in 60 days because it was found that I had violated the terms of my account per the client manual. I called the number in the email to get more information regarding this notice and, after being transferred to 4 different individuals, I was finally able to speak with someone on Citibank 's fraud team who told me the account was set to be closed the same day I applied on XX/XX/21 for some reason they could not disclose over the phone, but that I would be receiving a letter in the mail with an explanation. When I inquired about being returned the {$15000.00} I had transferred to Citibank to fund my account, I was told that the status of that fund transfer was being reviewed and it could take anywhere form 30 to 60 days before that money would be returned, and another 10 to 15 days for the money to arrive by check in the mail. In addition to the unsatisfactory answers I received regarding the account being closed for vague reasons, I also expressed my dissatisfaction regarding the amount of time it could potentially take to have {$15000.00} returned to me. There was no intent by anyone I spoke with at Citibank to alleviate what to me feels like an unjust holding of money that belongs to me. I don't understand why money that was so easily transferred in when opening the account couldn't just as easily be transferred back. No one at Citibank was willing to help to resolve this matter in a satisfactory manner.
Frequently Asked Questions
What is Complaint #4687756 about?
Complaint #4687756 was filed against Citibank, N.A. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-09-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.