Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4682598
Complaint Overview
Complaint ID: 4682598
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: California
ZIP Code: 92346
Date Received: 2021-09-01T12:00:00-05:00
Date Sent to Company: 2021-09-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I started the refinancing process with JP Morgan Chase Bank in XXXX of XXXX. It started off as a normal refi but the loan officer would request documents and then wait until the beginning of a new month to reach out and would then request those same documents again. A new loan officer was brought in and I faced the same issue. My credit has been run multiple times and I have sent and resent the same documentation to not avail. It is XX/XX/XXXX and I still have not closed on the refi of my home. I was locked in at a 2.61 % interest rate with a commitment letter but the company allowed that to expire as well. Now I am being told that I need to bring {$7000.00} to closing and I am not locked into the low interest rate anymore as the interest rates are now rising. All this with the company that already holds the loan to my home. I have had this loan with JP Morgan Chase Bank since XXXX and even with that I am still struggling to refinance. I am not taking any cash out of my house with this refi, simply looking for a lower interest rate.
Frequently Asked Questions
What is Complaint #4682598 about?
Complaint #4682598 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-09-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.