Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4682503
Complaint Overview
Complaint ID: 4682503
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Pennsylvania
ZIP Code: 154XX
Date Received: 2021-09-01T12:00:00-05:00
Date Sent to Company: 2021-09-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XXXX XXXX my Chase Amazon credit card was charged {$490.00}. for gift cards from 4 different places. XXXX, XXXX, XXXX XXXX, and a place called the XXXX XXXX XXXX. Amazon sent me an email about a possible fraud alert for this transaction. I called and all the transactions were cancelled. I have emails confirming this. I called Chase and cancelled my Amazon credit card as it had been compromised. They issued me a new card to replace the one compromised. The first statement for the new card there appears the {$200.00}. charge for the XXXX XXXX XXXX that was canceled from the previous card. I immediately called Chase Bank and explained that we did not make this transaction. I then called the XXXX XXXX XXXX and informed them that this is a duplicate of the previous transaction I disputed a month ago. They checked into it and sent me a email stating that the charge was refunded and I should see a refund on my next statement. I have been disputing this monthly with, and even sent them copies of, my cancellation emails from the company, and to date the refuse to issue me the credit for {$200.00} I do not know what else I can do I have all the proof that that the company sent me but Chase Bank still refuses to show the credit on my statement. Can you help me get this resolved once and for all?
Frequently Asked Questions
What is Complaint #4682503 about?
Complaint #4682503 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-09-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.