Credit card or prepaid card -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4679177
Complaint Overview
Complaint ID: 4679177
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 331XX
Date Received: 2021-08-31T12:00:00-05:00
Date Sent to Company: 2021-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
At the beginning of this month, XXXX, I looked at my credit report and found multiple inconsistent and inaccurate information from multiple creditors. One of those creditors is Chase. They are reporting two accounts to the credit bureaus, with multiple inaccuracies and inconsistent information that violates the FCRA and is non Metro2 compliant. Because of these violations, on XX/XX/2021, I sent Chase a letter stating that they are reporting inaccurate & inconsistent information on my credit report. I requested that they show me proof that they are reporting 100 % accurate information, and if they could not provide me sufficient proof, then I request an immediate deletion. On XX/XX/2021, Chase sent me a letter back stating " Your request didn't have enough information for us to begin an investigation. '' Which I don't agree with. I sent them a letter with all the information they needed to start an investigation. I am reaching out to the CFPB to make sure that Chase takes my concerns seriously and helps me delete this inaccurate and inconsistent information off my credit report.
Frequently Asked Questions
What is Complaint #4679177 about?
Complaint #4679177 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-08-31T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.