Mortgage -- Trouble during payment process -- Complaint #4676335
Complaint Overview
Complaint ID: 4676335
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Ohio
ZIP Code: 441XX
Date Received: 2021-08-30T12:00:00-05:00
Date Sent to Company: 2021-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Last year during COVId I was out of work and my mortgage company Chase Mortgage put me in a forebearance program for a year which they said they would then rework and put the money owed on the end of the loan after the year was up I had not heard from them about the new payments and when I contacted them it took several months for them to finally tell me I have to pay all the back payments owed by the end of the year or my house will go in foreclosure and they are not offering me any other options
Frequently Asked Questions
What is Complaint #4676335 about?
Complaint #4676335 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-08-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.