Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4676321
Complaint Overview
Complaint ID: 4676321
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Washington
ZIP Code: 983XX
Date Received: 2021-08-30T12:00:00-05:00
Date Sent to Company: 2021-08-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received a text from my bank at XXXX am on XXXX XXXX asking about some fraudulent charges. I immediately confirm the chargers were fraudulent. The bank closed the cards. My credit card # was stolen at dinner on XXXX XXXX at XXXX XXXX in XXXX XXXX. I was on in Florida for 24 hrs from XXXX on the XXXX to XXXX XXXX on XXXX XXXX. On XXXX and XXXX XXXX, while I was in Washington state, purchases were made. Charges. XXXX XXXX XX/XX/2021. {$16.00} : XXXX & XXXX XXXX XX/XX/2021 {$67.00} : XXXX XXXX XXXX XX/XX/2021. {$330.00} : Parking XXXX XX/XX/2021. {$6.00} Bank of America claims to have investigated and holds me responsible for the full amount, despite they caught it first, I immediately reported it as stolen. I believe all charges should be removed from my account. Bank of America refuses to even abide by the consumer protection laws and hold me to the {$50.00} as the law states. The attached photos have dates and locations to show where I was on the dates, also a copy of a different credit card statement showing my charge for the Washington state ferries on XXXX XXXX along with a XXXX charge in XXXX XXXX Washington and XXXX XXXX XXXX XXXX for dinner. Also attached is my work flight schedule showing my flight inbound on the XXXX and outbound on the XXXX. I had house guests on the XXXX and XXXX if necessary I can have them attest to my presence at home.
Frequently Asked Questions
What is Complaint #4676321 about?
Complaint #4676321 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.