Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4676213
Complaint Overview
Complaint ID: 4676213
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Virginia
ZIP Code: 22312
Date Received: 2021-08-30T12:00:00-05:00
Date Sent to Company: 2021-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I disputed 2 fraudulent XXXX charges with Chase, my credit card company and they claim that these charges are not fraudulent. I asked them to review this a second time and they state that they have reviewed it and I indeed receive the service. The charges were on XX/XX/2020 for the amount of {$560.00} and XX/XX/2020 in the amount of {$1000.00}. I am even willing to show them my XXXX account that doesnt have any of these rentals. I have attached a screenshot of my profile and the trips to this complaint.
Frequently Asked Questions
What is Complaint #4676213 about?
Complaint #4676213 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.