Student loan -- Dealing with your lender or servicer -- Complaint #4675334
Complaint Overview
Complaint ID: 4675334
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: District of Columbia
ZIP Code: 20019
Date Received: 2021-08-30T12:00:00-05:00
Date Sent to Company: 2021-08-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
As of this writing I owe {$140000.00} in student loan, which has been handled by several companies who have been historically predatory with the interest rates and their predatory practices of so-called debt relief resolutions that target low-income and vulnerable borrowers, as myself has left me with surprise fees, damaged credit, lost loan records and repayment benefits resulting from loan servicer transfers. These predatory loan servicers are responsible for incorrectly processing my payments and how the payments are allocated to my loan, and overseeing billing and loan payoffs. The payments were processed incorrectly, which has lead to my inability to participate in forgiveness programs and the elaborate increase in interest. The fraudulent and deceptive services aimed at helping students " manage '' their student loan debt has personally increased my student loan debt to 5x of the original amount. The first company that handled my student loan was XXXX, account numbers # XXXX and # XXXX, in XXXX ( {$12000.00}, {$32000.00} and {$76000.00} ) which mishandled my payments and advised me to refinance my loan, the second company was XXXX # XXXX in XXXX ( {$22000.00} ), XXXX # XXXX in XXXX ( {$100000.00} ) and now Fed Loan # XXXX ( {$140000.00} ).
Frequently Asked Questions
What is Complaint #4675334 about?
Complaint #4675334 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2021-08-30T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.