Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4671288
Complaint Overview
Complaint ID: 4671288
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Iowa
ZIP Code: 50021
Date Received: 2021-08-28T12:00:00-05:00
Date Sent to Company: 2021-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My XXXX statement from Bank of America included three charges I did not make all to the same XXXX. XX/XX/XXXX for {$1800.00}, XX/XX/XXXX for {$20.00} and XXXX for {$5200.00}. I consulted them and they took the information. That was XX/XX/XXXX. XX/XX/XXXX I received a letter saying these activities are consistent with my normal activities. I have never used this company before! They added the amounts back on my account and asked for payment. I contacted the phone number on the transaction for XXXX on the transaction XXXX only to get a recording and no one to talk to. When I needed the call the note at the top of my phone said fraud XXXX. I also found out that Bank of America has a XXXX liability policy. I want the charges removed from my bill
Frequently Asked Questions
What is Complaint #4671288 about?
Complaint #4671288 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.