Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4671020
Complaint Overview
Complaint ID: 4671020
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Florida
ZIP Code: 32303
Date Received: 2021-08-28T12:00:00-05:00
Date Sent to Company: 2021-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2021, I Sent a wire transfer of {$3000.00} to my brother XXXX XXXX. I sent it at XXXX EST under the impression it would be sent same day due to their website stating if wire transfers were sent before XXXX, they would be processed and sent to the recipient the same day. If sent after XXXX, it would be the next day. It's XXXX EST on XX/XX/2021, and the transfer has not arrived to his account. I called XXXX XXXX and spoke with XXXX. I explained to her the issue and stated I paid a {$30.00} fee to have this service send money the same day. XXXX does NOTHING to help the situation and tries to provide me with the FED reference number saying the recipient needs to track the money. I told her I did not call for the reference number as it's stated online already. I called to see where my money was at because I paid the bank for the service. If the service wasn't going to rendered, I want a refund and a reversal of my {$3000.00}. I told her I could have used XXXX XXXX service for same day. She said wires take up to 24 hours ; I told her that's not the issue ; the issue is the false advertisement on the banks site that DOES NOT have any small print that tells you how long the transfer can take. It just says same day. Screen shot attached. I told XXXX the call was being recorded due to her inability to assist. she hung up the phone at that time. XXXX transferred me to XXXX, a XXXX male who stated he was a supervisor. After tell XXXX what occurred, he refused to assist claiming he could not verify my account. I asked him several times to send the text for verification to my personal cell number as I was on my business line and it was trying to call me while I was on the phone with him. I did not want to switch over because I did not want to lose the call with XXXX. XXXX refused to verify my account and did nothing to remedy the situation. I spoke with Chase Bank yesterday XX/XX/2021 and they verified the money was indeed reversed and returned to XXXX XXXX on XX/XX/2021. As of today, XX/XX/2021, i finally received a reversal but there was {$40.00} missing. Apparently Chase bank stole my money because of their mess up. I WANT MY MONEY BACK TODAY. I am not waiting anymore days or hours for your inadequate employees to do their jobs correctly. I have sent this to the Florida attorney general, the federal attorney general, and XXXX. I have also submitted complaints to CFPB, left bad reviews on XXXX, XXXX, XXXX, XXXX and of courseXXXX XXXX. I am getting other clients together who have published complaints on CFPB and XXXX website to possibly get a class action lawsuit against your bank for theft.
Frequently Asked Questions
What is Complaint #4671020 about?
Complaint #4671020 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-08-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.