Checking or savings account -- Closing an account -- Complaint #4670727
Complaint Overview
Complaint ID: 4670727
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Illinois
ZIP Code: 60431
Date Received: 2021-08-28T12:00:00-05:00
Date Sent to Company: 2021-08-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Citibank sent me a letter in XXXX stating they were closing my account. I told them of my urgency to get my funds to pay my rent onXX/XX/XXXX. Its coming up on XX/XX/XXXX and Im still in need of my funds. This is clearly retaliation from f me trying to get my funds and constant calls and other things allocated to bring awareness to their unusual gestures they have been portraying towards me. Im asking these funds to be released to me. And all late fees unaccompanied with my rent needs to be taking care of by Citibank and every month I go without my rent should be paid by Citibank. This is crazy as how they stated in XXXX my account would be closed in 10 days. But they restricted me from my funds until they closed my account. Which is unethical and biased and most discriminatory thing Ive ever endured. Yet they still opened my account to accept a deposit. Only to close my account again after they accepted my funds. They closed my account 3 days after I opened it. But the next day they closed my account after they seen my direct deposit was switched. I uploaded these 2 images nearly a month apart exactly. One dates XX/XX/XXXX and the other XX/XX/XXXX but Ive still yet received my funds and its almost XX/XX/XXXX. This is driving me crazy. Stressing over funds I dont have and I have lawyer fees that need to be paid. Kids that need school supplies. Shoes clothes. My rents coming up again. For XXXX sakes man. Im XXXX over this stress
Frequently Asked Questions
What is Complaint #4670727 about?
Complaint #4670727 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-08-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.