Credit card or prepaid card -- Trouble using the card -- Complaint #4670641
Complaint Overview
Complaint ID: 4670641
Company: Comerica
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
ZIP Code: XXXXX
Date Received: 2021-08-28T12:00:00-05:00
Date Sent to Company: 2021-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
US Direct Express closed complaint XXXX with no resolution. They sent an email claiming they could not contact me by phone. My son tried calling them twice and no response. When I called them and left them my phone number, they closed the complaint because my son filed the complaint for me. US Direct Express representatives may not know how to make international phone calls. Send any paperwork needed to make someone my representative dealing with US Direct Express.
Frequently Asked Questions
What is Complaint #4670641 about?
Complaint #4670641 was filed against Comerica regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-08-28T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.