Debt collection -- Attempts to collect debt not owed -- Complaint #4670363
Complaint Overview
Complaint ID: 4670363
Company: Synchrony Financial
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Wisconsin
ZIP Code: 53105
Date Received: 2021-08-27T12:00:00-05:00
Date Sent to Company: 2021-08-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am receiving letters from XXXX XXXX XXXX, XXXX saying that I owe {$1200.00} from a transaction with Pay Pal on XX/XX/2019. I do not have a Pay Pal account and believe that this is fraud.I called XXXX XXXX to say that I did not make this transaction and they are asking for a lot of personal information which I am suspicious of. My attorney advised me to contact the CFPB to resolve this matter.
Frequently Asked Questions
What is Complaint #4670363 about?
Complaint #4670363 was filed against Synchrony Financial regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-08-27T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.