Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4668832
Complaint Overview
Complaint ID: 4668832
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: California
ZIP Code: 912XX
Date Received: 2021-08-28T12:00:00-05:00
Date Sent to Company: 2021-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Just received BofAs response of XX/XX/XXXX to my CFPB complaint which is filled with half truths. At the beginning if the pandemic in XX/XX/XXXX I was told I could defer my mortgage payments and they would be tacked on to the end of mortgage loan. Not true. I was supposed to pay in a lump sum which I did to avoid confusion and BofA twisting of the facts. There was an error on my billpay ON ONE MORTGAGE PAYMENT in XX/XX/XXXX which I took care of immediately. They claim I was in default for two weeks. LIES. It was a bank error ONE MONTH and it was immediately corrected. Bank of America may be trying to appear woke but its a predatory agency. And they LIE. This correspondence is testimony. So what that XXXX XXXX XXXX XXXX reduced my loan balance back in XXXX. Despite my industry professional experience, I was a XXXX returning grad student in film XXXX to teach at the university setting and was making a portfolio film at that time with great sacrifice. I have awarded films six! Plus my prior awarded TV credits dating back years. Im a member of the XXXX XXXX XXXX XXXX XXXX and the XXXX XXXX ( XXXX ). All I wanted was a refi. Ive lived here for forty years and have a XXXX score of XXXX. The bank discriminates and lies!!!
Frequently Asked Questions
What is Complaint #4668832 about?
Complaint #4668832 was filed against Bank Of America, National Association regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-08-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.