Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4668438
Complaint Overview
Complaint ID: 4668438
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30047
Date Received: 2021-08-27T12:00:00-05:00
Date Sent to Company: 2021-08-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This horrific fraud scheme first started end of XXXX I have been dealing with this dispute battle for almost 4 months. I lost in total of almost XXXX dollars. I have been trying to get footage from bank and to compare the footage they have with my face. I have called so many times and never have gotten a solution. I was a victim of fraud which also led to somebody dropping a fraudulent check on my account.. forging my signature. I have also informed them that my purse was stolen which I explained I lost my id, cards, I lost money! I got a police report as instructed to do and even wrote a letter. I have opened claims in total of 4 times after doing each step I was told. I have changed bank id, ordered new card and still no result. I was informed a woman who appeared to look similar to me was responsible for this mess. I called one more time and now the next step is simply legal help if I get granted access to footage from the cops. Please help! I am mentally drained from no help during this stressful process.I have been a loyal customer to Bank of America for almost 2 years! I just would like my Money back!!!!
Frequently Asked Questions
What is Complaint #4668438 about?
Complaint #4668438 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.