Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4665331
Complaint Overview
Complaint ID: 4665331
Company: People'S United Bank, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Massachusetts
ZIP Code: 01604
Date Received: 2021-08-26T12:00:00-05:00
Date Sent to Company: 2021-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am writing to complain that XXXX account or even closed it to avoid the fees. The account had {$12000.00} when I closed it XX/XX/2021. This is for a business that I own that is not active. The bank failed to send me statements for years. They said they didn't have my newaddress. My address is on the checks I wrote each year for the license renewal. THEY HAD MY ADDRESS TO SEND ME A BILL EACH YEAR FOR A SAFE DEPOSIT BOX.. The address can certainly be found on XXXX. The bank representative over the phone said they had returned mail on file. That too would have had my newaddress on it. My phone has not changed. This account has only been used by me to write 1 or 2 checks a year to renew license etc. It has been sitting there for almost 10 years with the bank taking from it. What are my options to have these unauthorized fees refunded to me? XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MA XXXX XXXX cell XXXX office
Frequently Asked Questions
What is Complaint #4665331 about?
Complaint #4665331 was filed against People'S United Bank, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-08-26T12:00:00-05:00.
How did People'S United Bank, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against People'S United Bank, National Association?
Yes, visit the People'S United Bank, National Association company profile at readthecomplaint.com/company/people-s-united-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.