People'S United Bank, National Association -- Consumer Complaint Report & Risk Analysis
Account Management and Payment Process Issues at People's United Bank
Complaint Summary
People'S United Bank, National Association has received 245 consumer complaints filed with the CFPB across 6 products. The most common issues reported are managing an account, trouble during payment process, problem with a lender or other company charging your account. Complaints span 14 states, with Connecticut and Massachusetts leading in complaint volume.
Company Overview
Company: People'S United Bank, National Association
Total CFPB Complaints: 245
AI Risk Score: 65/100
Most Recent Complaint: 2022-04-06T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION has 242 consumer complaints on file with the CFPB. People's United Bank has received multiple complaints regarding account management issues. Customers have also reported difficulties during the payment process.
Response Quality Assessment
fair
Top Consumer Issues
Account management difficulties -- Severity: medium
Red Flags
- Customers reported issues with account management and payment processes.
Green Flags
- No significant green flags were identified.
Consumer Tips & Advice
Consumers are advised to carefully review their account statements and contact the bank if they encounter any issues.
Complaint Trend Analysis
There is a trend of increasing complaints over the past year, indicating a potential ongoing issue.
Regulatory History
Regulatory history shows no major violations, but the bank has faced some consumer complaints.
Industry Context
The banking industry is under scrutiny for account management and payment process issues, with many banks facing similar complaints.
Frequently Asked Questions About People'S United Bank, National Association
How many CFPB complaints does PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION have?
PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION has 242 complaints on file with the CFPB. The most recent complaint was filed on June 8, 2021.
What is PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION's complaint response rate?
Response rate data is not yet available for PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION.
Does PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION respond to complaints on time?
Timely response data is not yet available for PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION.
Is PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION safe to do business with?
Account Management and Payment Process Issues at People's United Bank PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION has 242 CFPB complaints. Risk score: 65/100.
What red flags exist for PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION?
Potential red flags for PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION: Customers reported issues with account management and payment processes.. These are based on analysis of CFPB complaint patterns.
What are PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION's strengths?
Positive indicators for PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION: No significant green flags were identified..
What tips should consumers know about PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION?
Consumers are advised to carefully review their account statements and contact the bank if they encounter any issues.
Are complaints against PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION increasing or decreasing?
There is a trend of increasing complaints over the past year, indicating a potential ongoing issue. PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION currently has 242 total complaints.
Has PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION faced regulatory action?
Regulatory history shows no major violations, but the bank has faced some consumer complaints.
How does PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION compare to industry peers?
The banking industry is under scrutiny for account management and payment process issues, with many banks facing similar complaints.
What unique insight can be gained from the complaint data?
The majority of complaints are related to account management and payment processes, suggesting a systemic issue rather than isolated incidents.
Recent Complaints Against People'S United Bank, National Association
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #5714851 | Checking or savings account | Managing an account | 2022-06-27T12:00:00-05:00 | Connecticut | |
| #5618526 | Debt collection | Attempts to collect debt not owed | 2022-05-31T12:00:00-05:00 | Connecticut | |
| #5598988 | Money transfer, virtual currency, or money service | Fraud or scam | 2022-05-24T12:00:00-05:00 | Connecticut | |
| #5553536 | Checking or savings account | Managing an account | 2022-05-10T12:00:00-05:00 | Connecticut | |
| #5534773 | Checking or savings account | Managing an account | 2022-05-03T12:00:00-05:00 | Connecticut | |
| #5514366 | Mortgage | Trouble during payment process | 2022-04-28T12:00:00-05:00 | Connecticut | |
| #5483255 | Mortgage | Closing on a mortgage | 2022-04-21T12:00:00-05:00 | Vermont | |
| #5481613 | Mortgage | Trouble during payment process | 2022-04-20T12:00:00-05:00 | Connecticut | |
| #5470064 | Checking or savings account | Managing an account | 2022-04-19T12:00:00-05:00 | New York | |
| #5418063 | Checking or savings account | Managing an account | 2022-04-06T12:00:00-05:00 | Connecticut | |
| #5415384 | Checking or savings account | Managing an account | 2022-04-05T12:00:00-05:00 | Connecticut | |
| #5415316 | Checking or savings account | Managing an account | 2022-04-04T12:00:00-05:00 | Connecticut | |
| #5400115 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2022-04-02T12:00:00-05:00 | Vermont | |
| #5393008 | Mortgage | Closing on a mortgage | 2022-03-31T12:00:00-05:00 | Vermont | |
| #5378593 | Credit card or prepaid card | Problem with a purchase shown on your statement | 2022-03-28T12:00:00-05:00 | Arizona | |
| #5371037 | Checking or savings account | Managing an account | 2022-03-26T12:00:00-05:00 | Texas | |
| #5371013 | Checking or savings account | Managing an account | 2022-03-26T12:00:00-05:00 | Texas | |
| #5368541 | Checking or savings account | Managing an account | 2022-03-24T12:00:00-05:00 | Connecticut | |
| #5314965 | Checking or savings account | Managing an account | 2022-03-09T12:00:00-05:00 | Connecticut | |
| #5314964 | Checking or savings account | Managing an account | 2022-03-08T12:00:00-05:00 | Connecticut |
People'S United Bank, National Association Complaints by State
- People'S United Bank, National Association Complaints in Connecticut -- 38 complaints
- People'S United Bank, National Association Complaints in Massachusetts -- 8 complaints
- People'S United Bank, National Association Complaints in Vermont -- 6 complaints
- People'S United Bank, National Association Complaints in New York -- 6 complaints
- People'S United Bank, National Association Complaints in Texas -- 2 complaints
- People'S United Bank, National Association Complaints in Florida -- 2 complaints
- People'S United Bank, National Association Complaints in Arizona -- 1 complaints
- People'S United Bank, National Association Complaints in New Hampshire -- 1 complaints
- People'S United Bank, National Association Complaints in Missouri -- 1 complaints
- People'S United Bank, National Association Complaints in Maine -- 1 complaints
- People'S United Bank, National Association Complaints in California -- 1 complaints
- People'S United Bank, National Association Complaints in New Jersey -- 1 complaints
- People'S United Bank, National Association Complaints in North Carolina -- 1 complaints
- People'S United Bank, National Association Complaints in Rhode Island -- 1 complaints
People'S United Bank, National Association Complaints by Product
- People'S United Bank, National Association Checking or savings account Complaints -- 54 complaints | All Checking or savings account Complaints
- People'S United Bank, National Association Mortgage Complaints -- 12 complaints | All Mortgage Complaints
- People'S United Bank, National Association Credit card or prepaid card Complaints -- 2 complaints | All Credit card or prepaid card Complaints
- People'S United Bank, National Association Debt collection Complaints -- 1 complaints | All Debt collection Complaints
- People'S United Bank, National Association Money transfer, virtual currency, or money service Complaints -- 1 complaints | All Money transfer, virtual currency, or money service Complaints
- People'S United Bank, National Association Credit reporting, credit repair services, or other personal consumer reports Complaints -- 1 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
People'S United Bank, National Association Complaints by Issue
- People'S United Bank, National Association -- Managing an account -- 39 complaints | All Managing an account Complaints
- People'S United Bank, National Association -- Trouble during payment process -- 7 complaints | All Trouble during payment process Complaints
- People'S United Bank, National Association -- Problem with a lender or other company charging your account -- 6 complaints | All Problem with a lender or other company charging your account Complaints
- People'S United Bank, National Association -- Closing an account -- 4 complaints | All Closing an account Complaints
- People'S United Bank, National Association -- Closing on a mortgage -- 3 complaints | All Closing on a mortgage Complaints
- People'S United Bank, National Association -- Problem caused by your funds being low -- 3 complaints | All Problem caused by your funds being low Complaints
- People'S United Bank, National Association -- Applying for a mortgage or refinancing an existing mortgage -- 2 complaints | All Applying for a mortgage or refinancing an existing mortgage Complaints
- People'S United Bank, National Association -- Opening an account -- 2 complaints | All Opening an account Complaints
- People'S United Bank, National Association -- Attempts to collect debt not owed -- 1 complaints | All Attempts to collect debt not owed Complaints
- People'S United Bank, National Association -- Fraud or scam -- 1 complaints | All Fraud or scam Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for People'S United Bank, National Association is generated by ReadTheComplaint using AI analysis of data from the CFPB.