Payday loan, title loan, or personal loan -- Money was taken from your bank account on the wrong day or for the wrong amount -- Complaint #4662636
Complaint Overview
Complaint ID: 4662636
Company: Activehours
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Money was taken from your bank account on the wrong day or for the wrong amount
State: Texas
ZIP Code: 78660
Date Received: 2021-08-25T12:00:00-05:00
Date Sent to Company: 2021-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was notified that my debit day was changed to wednesdays, so I chatted in to their customer service line as this was strange. My paydays are always friday like most of americans. They told me that since my bank would post the deposits on wednesday most of the time they changed it. I let them know that this does happen but in no way was it something that was guaranteed because it depends on the bank and they don't have to post on that day. They assured me that it would be fine and that if there were any issues of overcharges due to the date then they would help and change the date. Now that it has happened, they drew the money today wednesday XX/XX/21 and of course my bank hasn't posted the deposit yet. They refuse to change the date stating that its always on wednesday so they can't even though its obvious that is incorrect. They also won't credit the overdraft fees as promised because of their error. I have been in chat with them for 3 hours now and they won't even change the date. They say its based on an algorithm but obviously its broken because this has happened. They have made no attempts to assist and then managers have been worse then the agents.
Frequently Asked Questions
What is Complaint #4662636 about?
Complaint #4662636 was filed against Activehours regarding Payday loan, title loan, or personal loan specifically about Money was taken from your bank account on the wrong day or for the wrong amount. It was received by the CFPB on 2021-08-25T12:00:00-05:00.
How did Activehours respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Activehours?
Yes, visit the Activehours company profile at readthecomplaint.com/company/activehours to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.