Debt collection -- Attempts to collect debt not owed -- Complaint #4661505
Complaint Overview
Complaint ID: 4661505
Company: Afni INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Indiana
ZIP Code: 463XX
Date Received: 2021-08-25T12:00:00-05:00
Date Sent to Company: 2021-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX/XXXX would not stop billing me after services were disconnected. XXXX Called to have internet service shutoff on XX/XX/2021. XXXX Received email from XXXX/XXXX reminder that services were being terminated on XX/XX/2021. XXXX Received email from XXXX/XXXX about an updated service agreement. XXXX Received bill pay reminder email from XXXX . ( assumed it was final bill ) XXXX Received receipt for payment of bill for full month amount XXXX Received bill in email for XXXX for full month payment. Tried calling XXXX/XXXX but their phone system sent me in circles without being able to talk to a person about bill and service. XXXX Tried calling XXXX again. Automated service made me do online chat with a person who agreed that services were supposed to have ended on XX/XX/2021 and said they were going to take care off disconnection issue and refund me for the XXXX bill. Received an email saying they were canceling services on XX/XX/2021 ( have screen shots of chat conversation ) XXXX Tried calling XXXX , wasn't able to get past automated loop. XXXX Called XXXX XXXX talked to a woman who would only have me setup a payment. She said she was the customer complaint manager and that she had no boss above her and that she could not see any previous contact or the original email of canceling service. XXXX Did a chat with XXXX again. They promised to refund me for XXXX and XXXX. Asked to talk with a person and no one called me. Continued getting past due bills in mail for services after XX/XX/2021.
Frequently Asked Questions
What is Complaint #4661505 about?
Complaint #4661505 was filed against Afni INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-08-25T12:00:00-05:00.
How did Afni INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Afni INC.?
Yes, visit the Afni INC. company profile at readthecomplaint.com/company/afni-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.