Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4659917
Complaint Overview
Complaint ID: 4659917
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Indiana
ZIP Code: 47130
Date Received: 2021-08-24T12:00:00-05:00
Date Sent to Company: 2021-08-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX I received a bill from Bank of America for {$20000.00} on my card which has a {$10000.00} credit limit. The card is an XXXX XXXX card that i have only used for purchases with XXXX, {$50.00} to {$300.00} at at time and paid balance when due. I contacted them and they credited the account and started a fraud claim. I also contacted XXXX and found that there were multiple charges for flights and hotels and rental cars thru XXXX charged for this with multiple random people almost all flying from XXXX, I fly out of XXXX always. After 2 months Bank of America denied the fraud claim and put the charges back on my account. They stated that the charges were consistent my previous charges with no explanation of how it could double my credit limit. They are re-opening the claim but leaving the charges on the card which has drastically lowered my credit score and if I don't make payments on it will further ruin my credit. I can not do anything but wait another 60 days to find out if they are going to continue to deny these charges!
Frequently Asked Questions
What is Complaint #4659917 about?
Complaint #4659917 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.